Frequently asked questions

How do I find the right part for my vehicle?

Add your vehicle to My Garage from the header or product pages. We use make, model, year, and engine details to surface compatible parts and flag items that may not fit. You can still browse without a vehicle, but fitment guidance is strongest when your car is saved.

Can I buy without creating an account?

Yes — you can browse and add items to your cart as a guest. Creating a free account lets you save vehicles, track orders, receive notifications, and pick up where you left off on any device.

How do I track my order?

Signed-in customers can follow every stage from the dashboard under Orders — from confirmation through dispatch to delivery. You will also receive email updates when your order status changes.

What if a vendor cancels or an item is out of stock?

If stock changes after you pay, we work with the vendor to offer a suitable alternative, a partial refund, or a full refund. You will never be left without clarity on next steps.

Can workshops or fleets place bulk orders?

Absolutely. Add the parts you need to the cart and check out as usual, or contact us for recurring supply arrangements, consolidated invoicing, and dedicated account support.

How reliable is fitment information on the site?

Listings combine structured catalog data, OEM references, and vendor-supplied fitment notes. We show confidence where data is verified and encourage you to double-check critical components (brakes, engine, transmission) against your VIN or registration before fitting.

What do OEM, aftermarket, and refurbished mean?

OEM (original equipment manufacturer) parts match factory specifications. Aftermarket parts are made by third-party brands and may offer price or performance alternatives. Refurbished or used items are clearly labelled with condition grades so you know exactly what you are buying.

What if the part does not fit after delivery?

Contact support within 7 days of delivery with your order number and photos where helpful. Unused items in resaleable condition are typically eligible for return or exchange, subject to the listing category and vendor policy.

How do AI search and diagnostics work?

Our AI tools help you describe symptoms, upload images, or search by description to narrow down likely parts and causes. Recommendations are advisory — always confirm with a qualified mechanic before major repairs.

Which payment methods do you accept?

We support M-Pesa for fast mobile checkout, with card and other options rolling out by region. All prices on the storefront are shown in Kenyan shillings (KES) unless stated otherwise.

How does M-Pesa checkout work?

Choose M-Pesa at checkout, enter the phone number registered with Safaricom, and approve the STK push on your handset. Your order moves to processing once payment is confirmed — usually within seconds.

Is my payment information secure?

Payments are processed through licensed payment partners. We do not store your M-Pesa PIN, and card data (when available) is handled on PCI-compliant gateways.

I paid but my order still shows pending — what should I do?

Wait a few minutes for the confirmation callback. If the status does not update, contact support with your M-Pesa confirmation message and order number so we can reconcile it manually.

Where do you deliver?

We deliver across Kenya, with coverage expanding to additional regions. Delivery fees and estimated timelines are shown at checkout based on your location and the vendor fulfilling the order.

How long does delivery take?

Most in-stock orders ship within 1–3 business days. Nairobi and major towns often receive items faster; upcountry deliveries may take longer depending on courier routes. You will see an estimate before you pay.

What is your returns policy?

Unused parts in original packaging may be returned within 7 days of delivery for many categories. Electrical, fluids, and custom-cut items may be non-returnable — this is noted on the product page. Open a return request via support with your order number.

How are refunds processed?

Approved refunds are sent back to your original payment method. M-Pesa refunds typically appear within 24–72 hours depending on your provider.

What is My Garage?

My Garage stores the vehicles you own or maintain so every search and product page can prioritise compatible parts. You can add multiple vehicles and switch between them at any time.

Can I merge vehicles I saved as a guest?

Yes. After you sign in, vehicles you added while browsing as a guest can be merged into your account so your fitment history stays intact.

How do I update my profile or notification preferences?

Go to your account settings to change contact details, password, and email preferences — including order updates and maintenance reminders.

How do I become a vendor on SpareMe?

Apply through Become a vendor in the footer. Our team reviews your business details, catalog quality, and fulfilment capability before your shop goes live.

How can mechanics join the network?

Registered mechanics can create a profile, list services, receive customer requests, submit estimates, and recommend parts — earning commission when customers purchase through tracked links.

How do I request a part that is not listed?

Use Request a part from the footer or your dashboard. Tell us what you need and we will work with vendors to source it or notify you when it becomes available.

How do vendor payouts work?

Vendors receive settlements on agreed schedules after successful order fulfilment, minus applicable marketplace fees. Full details are provided during onboarding.